Untitled Document



Support

 

 

 

 

 

Check Serial Number for Units Experiencing Shut Down/Static Noise O Canada

Attention Canadian residents! Visit Integra Canada to check your Serial Number.
1     2     3      Complete

How did you purchase your unit?

Sudden Shut down and or Static Noise from speaker

Dear Valued Customers,

A limited number of Integra models manufactured during the months of November 2011, December 2011 and January 2012 may exhibit one of or both of the following phenomenon:

• When powering on the unit, the unit will turn on then turn off automatically
• Static Noise emitted from speakers at low volume level
(The above mentioned defect(s) are not safety related)

Affected Models: DTR-20.3, DTR-30.3, DTR-40.3

Please follow these steps to see if you receiver needs this update.

Click here to check you receiver serial number.

You may also contact our Product Support Team at (800) 225-1687, select option 3, to speak with one of our Product Support Representatives to confirm that your product is part of this limited production lot in need of service.

If the serial number of your product is identified as possibly being impacted by either of the above issue(s), you will be provided with the opportunity to request a prepaid return label or if necessary; box, packing and prepaid return label. Your unit will ship to the Integra Service Center that will be providing the service support at no cost to you. Once repairs are completed your unit will be shipped back to you.

Integra is committed to delivering best in class performance, superior build quality and exceptional customer service. Your complete satisfaction is our number 1 priority.

We greatly appreciate your understanding and apologize for any inconvenience this issue may cause.

***This issue will be handled for Integra customers residing in one of the States of the United States (including the District of Columbia) or one of the Territories in Canada even if you are out of warranty.***

 Home | Dealers | Support | Warranty | Site Map         251 1