In this section, we answer the questions most frequently asked by our customers.. The FAQs are grouped into the sections listed on the bottom as well as the most recently updated questions.

Compact Disc

Integra has become aware that some pre-recorded hybrid discs -- which are referred to as “DualDisc” -- have been released in the market to consumers by some music companies and record labels. These hybrid discs appear to be a bonded combination of DVD on one side of the disc and non-DVD (which may incorrectly be referred to as a CD side) on the other side. Integra understands that, although these discs may refer to a CD side, the “non-DVD” side is not compliant with the Compact Disc Digital Audio specification due to its decreased thickness and therefore does not bear the CD logo.

Integra recommends that consumers not use “DualDisc” titles with any Integra products, including CD players, CD Recorders and DVD players. Until Integra has an opportunity to test the new commercially available hybrid discs, Integra does not know whether Integra products can safely handle these new hybrid discs, or whether these discs may damage your Integra products.

Integra will update this notice as soon as our thorough investigation is completed.

General Information

We have a close relationship with the staff at Middle Atlantic products and strive to provide them samples of new models. Occasionally, one may be unavailable. If this is the case please contact Product Support and let them know that a model is not listed in Middle Atlantic’s database. Provided it is a current model we will see that Middle Atlantic receives a sample from us immediately. In the event it is an older model we will do everything possible to provide them a sample for their measurements. In the unlikely event that we do not have access a sample of your model it may be necessary for you to provide them with a sample so they can obtain the measurements. Please be sure to provide your contact information so that we can follow up on the status of your particular situation.

To ensure customers receive our manufacturers warranty on our products they must be purchased at a Integra authorized retailer which can be located on our website www.integrahometheater.com in the dealer locator section.

1. Perform a master reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. Power on the unit to see if the issue is resolved.

PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY.

2. If the reset has not solved the issue then the unit will need to go for warranty service. If you are within you're 3 year warranty click here to find the nearest service center to you. http://www.integrahometheater.com/locator.php

3. If you are outside of you warranty, you will have to email or fax:
- The model and serial number of the unit.
- A copy of the receipt
- Contact information.
- A brief descriptive of the issue,

to info@integrahometheater.com or (800) 225-1946 for review for possible service assistance.

Integra products sold in the USA are manufactured for use in North America. All products use 120 V AC, 60 Hz power supply only.

Receiver

Most Integra receivers have internal cooling now, but running hot is not an issue for them. To ensure proper cooling/ventilation do not block the flow of air to the top cover ventilation slots, or remove the feet from underneath

HDMI Through allows for the video and audio from your HDMI connected devices to the receiver to go through the receiver and out over an HDMI cable connected to your TV when the receiver is in STANDBY MODE (HDMI THROUGH MODE). This feature needs to be setup in the HDMI SETUP or HARDWARE SETUP menu of your receiver.

Models: DTR-40.2, DTR-50.2, DTR-70.2, DTR-80.2, DHC-40.2, DHC-80.2

If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada) .***

1. Perform a master reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. Power on the unit to see if the issue is resolved.

PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY.

2. If the reset has not solved the issue then the unit will need to go for warranty service. If you are within you're 3 year warranty click here to find the nearest service center to you. http://www.integrahometheater.com/locator.php

3. If you are outside of you warranty, you will have to email or fax:
- The model and serial number of the unit.
- A copy of the receipt
- Contact information.
- A brief descriptive of the issue,

to info@integrahometheater.com or (800) 225-1946 for review for possible service assistance.

You would need to go into the Hardware Setup for HDMI if the Audio out to TV is On then that is why the Level calibration is grayed out. Once you set it to OFF then Level calibration is able to be selected.

As of 12/12/13, Rhapsody has stopped supporting certain formats. This change resulted in 2011 and older Integra models no longer being able to support the Rhapsody service. If you believe your model is effected by this change, please contact our Customer Support team at (800) 225-1946 to discuss possible solutions to this issue.

ROTECT mode is circuitry that protects the receiver from an overload, short circuit, or overheating. Possible reasons for the protect mode to be activated are loose or frayed wires, playing the volume at unreasonable levels which may overdrive the amplifier, or positioning the unit in a location without proper ventilation.

If your unit is in PROTECT mode, please contact your nearest authorized service center. Authorized Service Centers can be located in the Support menu on our website. For warranty repair, you would need to provide a copy of your sales receipt to the service center.

You can stream songs to the receiver DLNA using Windows Media 12.

The ability to view videos and photos via USB through our receivers is currently unavailable. Playback Compressed, Lossless, and High Res Audio via Local Network or USB (MP3, WMA, WMA Lossless, FLAC, WAV, Ogg Vorbis, and AAC)
DTR-XX.6 models will also support Apple Lossless, DSD 2.8 MHz, DSD 5.6 MHz, LPCM, and Dolby® TrueHD

If your receiver experiences the following: Listening modes automatically change one after another. When this problem occurs most IR commands will not be accepted.
Please contact our Product Support Department at (800) 225-1946, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced. Please have your model number, serial number, date of purchase and dealer information available when calling.

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