| 03/26/12 - To our highly valued Integra component owners;
We have discovered that some components used in a limited number of INTEGRA products manufactured during the months of November and December 2011, as well as January 2012, do not comply with the high quality ultimately required for use in INTEGRA products. As a result, these products may exhibit one of or both of the following phenomenon:
When powering on the unit, the unit will turn on then turn off automatically
- Static Noise emitted from speakers at low volume level
(The above mentioned symptoms are not safety related)
DTR-20.3, DTR-30.3 and DTR-40.3
Please click here for more information on whether or not your unit will require service support:
You may also contact our Product Support Team at (800) 229-1687, select option 3, to speak with one of our Product Support Representatives to confirm whether your product is part of this limited production lot in need of service.
If either of the above issues is present you will be given further instructions and directed to an authorized INTEGRA Service Center where your component will be serviced at no cost to you.
Integra has worked tirelessly to earn its reputation for superior build quality and performance. Your complete satisfaction is and will remain as our number 1 priority.
We appreciate your understanding and apologize for any inconvenience this issue may cause.
***This issue will be handled for Integra customers residing in any one of the 50 United States (including the District of Columbia), or any one of the Provinces in Canada; even if the symptoms arise after the component is out of warranty***